Advanced Call Processing

Products: Interactive Intelligence
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With Interactive Intelligence, your business gets complete solutions.An all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and content-inner management to handle even the most extensive information volumes.

From a single integrated platform, your business gets all of this:

     ·      ACD
     ·      Multichannel queuing
     ·      IP PBX functionality and voice over IP (VoIP)
     ·      Predictive dialing
     ·      Call recording
     ·      Screen recording
     ·      Speech analytics
     ·      Workforce management
     ·      Voice mail, unified messaging
     ·      Interactive Voice Response (IVR)
     ·      eServices 

At Interactive Intelligence, it's what they do.

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Sales: (800) 350-8642 | Support: (800) 582-1895 | International:  +1-760-496-1129